Process is the next, extremely important pillar at Beyond Codes. To ensure that we deliver error-free results, consistently, we have invested significant effort in building and fine-tuning our processes and checklist. Every step of the engagement process is validated by the QA team and has a checklist which ensures zero misses. Everything we do, we follow the philosophy of continuous improvement.
- Checklist: Our processes are based on measured client success, and they touch upon everything that we do. From capturing client information in an Account Information Form to preparing and maintaining Do Not Call lists, and from conducting mock calls to generating weekly performance reports, there is a process for everything. Some of our most critical templates include the Account Information Form, Meeting Fixed Information, Weekly Status report, Executive Calling Sheet and Call Rating Sheet, etc
- Quality: There is a fixed set of parameters based on which our dedicated quality team checks every call. These checks address basic factors such as verification of name, title etc. and more subjective factors such as if the meeting was forced, the agenda was setup, areas of interest or pain points were discussed etc.. The QA team rates each call, and makes training recommendations if necessary. Before a meeting is handed off to the clients we have three levels of Quality Assurance
- Feedback: is the final pillar, and is something that we use to strengthen and improve everything we do. We have a feedback session after every meeting, in order to understand the customer’s opinion of that particular meeting. In addition, we have an account level feedback process where we continuously engage with the client for any issues or feedback