Compliance and Quality Assurance
At Beyond Codes, we take our quality process very seriously. In most of our engagement models we are working as an extension for our clients. It takes almost 30 – 35 connects to speak with an individual and we ensure that we make it count. We have ensured that all our resources are CAN SPAM trained and have been trained on Global Compliance in Data Protection.
Our stringent pre-calling process ensures that our Lead Generation Executive is well versed with the service offerings and understands the domain. To ensure the GDPR and Data privacy compliance the databases are validated and approved by the client team to ensure any unsubscribes or DNC are marked out clearly.
After the database is approved our three-step qualification process for every lead ensures that only relevant leads are passed to the client team. We have monitoring processes in place before the call is placed, during the call and after the meeting is setup. Once a lead is generated it is validated for preset criteria such as Target Accounts, Relevant Titles, the information that was conveyed to the prospect, the duration of the meeting and many more.
After the meeting is done between the prospect and the sales team, Beyond Codes team takes a comprehensive feedback from the client to close gaps if any and any feedback is passed to the entire team working on that account. In addition, we also ensured that all calls are logged to ensure that there is no drop offs.